Our Achievements
Telecommunications
The Challenge
The quality of customer communication within the billing function was scoring poorly on all counts. It was inconsistent, often inaccurate and caused customers to question the quality standards of the organisation.
The Approach
Sysdoc Process was deployed to define process hot spots within the billing function and to identify improvements. A Sysdoc KnowledgeBase™ was developed to capture the process documentation as it was created and to set a benchmark for continuous, sustainable and measurable improvement.
The Benefits
Every process improvement was implemented within a 90-day time-frame. Savings of £1.2 million were achieved in the first year, based on time costs, interest and revenue, representing a 600% ROI.
Case examples:
Petroleum and Oil, Publishing, Telecommunications, Transport, Food Distribution, Banking, Local Government, Utilities